Privacy Policy

This Privacy Policy is drawn up in accordance with the Law of the Republic of Moldova No. 133/2011 on the protection of personal data and establishes how WOW MOBILE DETAILING SRL, acting as a data controller, collects and processes personal data.

1. Definitions

Personal data: Any information relating to an identified or identifiable natural person.

Controller: WOW MOBILE DETAILING SRL.

Data subject: The client or website user who provides the data.

2. Categories of processed data

We collect the following types of data:

• Identification data: First name, last name.
• Contact data: Phone number, email address.
• Location data: Exact home address or vehicle location for mobile service delivery.
• Vehicle data: Brand, model, registration number, technical and visual condition of the car.
• Multimedia materials: Photos and videos of the vehicle (before and after service) for quality control and, with your consent, for portfolio purposes.
• Technical data: IP address, device data, and cookies.

3. Purposes of processing

WOW MOBILE DETAILING SRL processes your data for:

• Contracting and providing services: Managing appointments, team dispatch, and detailing execution.
• Warranty and support: Vehicle identification in case of a subsequent complaint.
• Communication: Sending confirmations via SMS/Email and notifications about work status.
• Marketing: Sending personalized offers (only if you opted in).
• Legal obligations: Issuing fiscal invoices and reporting to state authorities in accordance with RM legislation.

4. Legal basis for processing

• Art. 5, para. 5, lit. a (Law 133/2011): Processing is necessary for the performance of a contract to which the data subject is a party.
• Art. 5, para. 5, lit. b: Processing is necessary for compliance with a legal obligation of the controller.
• Consent: For marketing activities and use of vehicle images for advertising purposes.

5. Data recipients

Your data may be accessed by:

• Employees of WOW MOBILE DETAILING SRL (trained on confidentiality).
• IT service providers (site hosting, appointment management services).
• External accounting services.
• Public authorities (Tax Service, Police) upon express legal request.

6. International data transfer

The company does not transfer your data outside the Republic of Moldova, except for the use of web analytics tools (e.g., Google Analytics) or storage in secure cloud services, which may have servers outside the country while ensuring an adequate level of protection.

7. Data Subject Rights

You have the following legal rights:

• Right to information: To receive details about processing.
• Right of access: To request a copy of the data we hold.
• Right of intervention: To request rectification of inaccurate data or completion of incomplete data.
• Right to object: To object to processing for marketing purposes.
• Right to erasure ("right to be forgotten"): To request deletion of data if there is no longer a legal basis for retention.
• Right not to be subject to an individual decision: Not to be the subject of a decision made solely through automated processing.

8. Security and Retention Period

• We implement technical protection measures against unauthorized access.
• Contractual data is retained for the duration of the contract + 3 years.
• Fiscal documents (invoices) are retained for 6 years in accordance with accounting law.

9. Complaints

If you believe your rights have been violated, you have the right to file a complaint with:

10. Contact